Return & Refund Policy – Xaysi Marketplace

Return & Refund Policy

Clear guidelines for returns, refunds, and buyer protection on Xaysi Marketplace.

Overview Policy Details Full Policy

Return & Refund Policy Overview

At Xaysi Marketplace, we are committed to ensuring your complete satisfaction with every purchase. Our Return & Refund Policy is designed to provide clear guidelines for returns, exchanges, and refunds while balancing the needs of both buyers and sellers. We understand that sometimes products may not meet your expectations, and we’ve created a straightforward process to address these situations.

Each seller on our platform maintains their own specific return and refund terms, which are clearly displayed on their product pages. Before making a purchase, we encourage you to review the seller’s individual policy. Our Buyer Protection program offers additional security for eligible transactions, ensuring you can shop with confidence knowing that Xaysi Marketplace has your back when issues arise.

Key Policy Highlights

Our policy ensures fair treatment for both buyers and sellers, with clear timelines, condition requirements, and a streamlined process for resolving issues. Most returns are processed within 14 business days, and refunds are issued to your original payment method once the return is approved.

Policy Highlights

Key aspects of our Return & Refund Policy to help you understand your options.

Return Process

Learn about our straightforward return process, including condition requirements, timeframes, and how to initiate a return with sellers.

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Refund Guidelines

Understand when and how refunds are processed, including timelines, payment methods, and special circumstances.

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Buyer Protection

Discover how our Buyer Protection program safeguards your purchases when items don’t arrive or match their description.

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Complete Return & Refund Policy

Detailed information about our return, refund, and buyer protection processes.

1. Return Process

Returns are subject to the return policy of the seller from whom you purchased the item. Each seller on Xaysi Marketplace may have their own specific terms for returns. Please ensure that you review the seller’s return policy before making your purchase.

  • Items must be unused and in the same condition as when you received them.
  • Items must be in the original packaging.
  • To complete your return, you will need a receipt or proof of purchase.

If you’re eligible for a return, contact the seller directly for instructions on how to return the item. You can find the seller’s return policy on their product page or in your order details.

2. Refund Process

If you’re eligible for a refund, we will process it according to the seller’s return policy. This may involve issuing a refund to your original payment method or providing store credit, depending on the seller’s terms.

  • Refunds will be processed once the returned item is received and inspected by the seller.
  • The refund will be credited back to your original payment method, or as store credit, according to the seller’s policy.
  • Refunds are typically issued within a few business days of return approval.

3. Returns and Cancellations

Each seller on Xaysi Marketplace has their own return policy. Please review the seller’s return terms before purchasing. If you wish to cancel your order, please contact the seller immediately. Cancellation policies may vary depending on the seller’s terms.

4. Xaysi Inc.’s Buyer Protection

At Xaysi Marketplace, we strive to ensure a positive shopping experience for all buyers. To this end, we offer Buyer Protection under certain conditions:

  • Eligible Issues: You may qualify for a refund if your order does not arrive, or does not match the seller’s description.
  • Refund Process: If eligible, you will receive a refund for the item’s purchase price.
  • Ineligible Transactions: Not all transactions are eligible for protection. Exclusions apply, such as items that have been altered, used, or do not meet your personal preferences. Items must be unused and in the same condition as when you received them, and in their original packaging.

If you believe you qualify for Buyer Protection, please contact our customer support team with your order details, and we will assist you in resolving the issue.

Need Help With a Return or Refund?

Our dedicated customer support team is available to help you understand our policies, initiate returns, and resolve any issues with your purchases.

Contact Customer Support