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Frequently Asked Questions
Find quick answers to common questions about our marketplace policies, seller guidelines, and buyer protection.
FAQ Categories
Browse our frequently asked questions by category to quickly find the information you need.
Sanctions Policy
Questions about compliance with global sanctions, trade restrictions, and prohibited transactions.
Browse FAQsBuyer Protection
Information about secure transactions, dispute resolution, and buyer rights on our platform.
Browse FAQsSeller Guidelines
Guidelines for sellers regarding product listings, shipping, and marketplace responsibilities.
Browse FAQsComplete FAQ Library
Detailed answers to frequently asked questions covering all aspects of Xaysi Marketplace.
Sanctions Policy
What is the purpose of Xaysi Inc.’s Sanctions Policy?
The policy ensures compliance with global sanctions and trade restrictions, protecting both buyers and sellers by maintaining legal and ethical operations.
Who is responsible for complying with the Sanctions Policy?
All users, including buyers and sellers, must comply with the Sanctions Policy, regardless of location.
What types of transactions are prohibited under the Sanctions Policy?
Transactions involving:
- Sanctioned regions or individuals
- Export-restricted goods or services
- Products linked to forced labor
What happens if I violate the Sanctions Policy?
Xaysi Inc. may block transactions, remove listings, and request additional documentation to ensure compliance.
Do I need to follow sanctions from countries other than the U.S.?
Yes, users must be aware of and comply with sanctions and trade restrictions from any applicable jurisdiction.
How does Xaysi Inc. ensure sanctions compliance during payment processing?
Third-party payment processors may independently block transactions that violate sanctions laws, though Xaysi Inc. has no control over these decisions.
Will Xaysi Inc. update its Sanctions Policy?
Yes, the policy will be updated as needed to comply with legal changes or internal guidelines.
What are the consequences of violating the Sanctions Policy?
Violations can result in account suspension, canceled transactions, and removal of listings from the platform.
Discrimination and Hateful Content
What is Xaysi Inc.’s stance on discrimination and hateful content?
We are committed to an inclusive, respectful platform and do not tolerate discrimination or hateful content targeting individuals based on protected characteristics.
What behaviors are prohibited on Xaysi Inc. Marketplace?
- Intolerance or hostility toward others based on race, gender, religion, or other protected traits.
- Promoting hate groups or engaging in discriminatory actions.
How can I report discrimination or hateful content?
Reports can be made via our Help Center or by flagging items directly through the “Report this item” feature.
What happens after I report a violation?
Xaysi Inc. will investigate and take appropriate action, which may include removing content or suspending accounts.
Does Xaysi Inc. enforce this policy?
Yes, we enforce this policy by taking necessary actions, including content removal and account suspensions.
Community Guidelines
What is the purpose of Xaysi Inc.’s Community Policy?
The policy outlines expectations for respectful and positive engagement in the Xaysi Inc. Marketplace community.
What behaviors are expected in the Xaysi Inc. community?
- Respect privacy and confidentiality.
- Engage transparently and with respect.
- Avoid interference with other businesses or spamming.
What is prohibited in the Xaysi Inc. community?
- Sharing harmful or misleading content.
- Abusive behavior or threats.
- Spamming or soliciting.
What happens if I violate the community policy?
Violations may result in temporary or permanent suspension of your account, depending on the severity.
Off-Platform Transactions
Why are off-platform transactions prohibited on Xaysi Inc.?
Off-platform transactions bypass our protections, such as secure payment systems and fraud prevention, which could expose buyers and sellers to risks.
What is considered an off-platform transaction?
Any exchange of goods or payments outside the Xaysi Inc. platform, including through email, third-party websites, or other channels.
What happens if I attempt an off-platform transaction?
Violations of this policy may result in account suspension or termination.
Buyer Protection and Dispute Resolution
How do I open a case on Xaysi Inc. Marketplace?
First, contact the seller through the “Help with Order” link. If unresolved, you can escalate the issue to Xaysi Inc. Marketplace.
Can I open a case if I’ve initiated a chargeback with my payment provider?
No, once a chargeback is initiated, you cannot open a case through Xaysi Inc.
What issues can I open a case for?
Non-delivery, or items that do not match the listing description.
How long do I have to open a case?
Cases must be opened within a specified timeframe based on the delivery date, processing time, or for downloadable products.
Can I get a refund if I used or altered the item?
No, items that have been used, altered, or discarded are ineligible for case resolution.
Prohibited Content
What types of items are prohibited on Xaysi Inc. Marketplace?
- Illegal items
- Items promoting violence, hate, or discrimination
- Counterfeit goods
- Adult content and explicit items
What happens if I list a prohibited item?
Prohibited items will be removed, and penalties may include suspension or termination of your account.
Can I sell vintage lifesaving equipment on Xaysi Inc.?
Vintage lifesaving equipment may be sold only if it is non-functional and clearly labeled as a collectible or decorative item.
Can I sell adult items or explicit content?
Adult items such as non-insertable toys or accessories may be sold, as long as they are listed in accordance with our guidelines. Explicit content, including pornography or graphic depictions of sexual acts, is strictly prohibited.
Shipping & Returns
Who is responsible for shipping items on Xaysi Inc.?
Sellers are responsible for packaging and shipping products to buyers, including providing accurate shipping details.
Can I buy shipping labels through Xaysi Inc.?
Yes, sellers in certain regions can purchase shipping labels directly from Xaysi Inc.
Are returns allowed?
Returns depend on the seller’s return policy, and each seller may have different terms.
What are Xaysi Inc.’s return policies?
Each seller has their own return policy. It is important to review a seller’s return terms before making a purchase. Buyers in the EU and UK have a legal right to cancel orders within 14 days under consumer protection laws.
Intellectual Property
How does Xaysi Inc. handle intellectual property infringements?
Sellers must ensure their products do not violate intellectual property rights. Infringing content will be removed, and repeat offenders may face account suspension.
How do I report an intellectual property violation?
You can report violations through Xaysi Inc.’s Reporting Portal.
What is Xaysi Inc.’s role in protecting intellectual property?
Xaysi Inc. provides a platform for transactions but does not offer legal advice on intellectual property. Sellers must ensure that their content and products do not infringe on intellectual property rights.
Seller Responsibilities
What can I sell on Xaysi Inc. Marketplace?
You can sell unique, handmade, designed, or curated items, as long as they comply with Xaysi Inc.’s policies, including the Prohibited Items Policy.
What responsibilities do I have as a seller?
Sellers are responsible for providing accurate product descriptions, shipping items in a timely manner, and complying with applicable laws and platform policies.
Are there fees for using Xaysi Inc.?
Yes, Xaysi Inc. charges fees for listing products, sales, and other premium services. Please refer to our Fees and Payments Policy for more details.
How can I maintain a successful business on Xaysi Inc.?
Follow Xaysi Inc.’s guidelines, provide excellent customer service, ensure transparency in listings, and engage respectfully with the community.
Payments & Fees
What are the fees associated with selling on Xaysi Inc.?
Sellers are charged listing fees, transaction fees, and additional fees for services such as advertising. Please refer to our Fees and Payments Policy for a detailed breakdown.
How are payments processed on Xaysi Inc.?
Payments are processed securely through our third-party payment providers. Buyers pay directly through the platform, and the seller receives payment after the transaction is completed and shipped.
When will I receive my payment as a seller?
Payments are typically issued within 3–5 business days after the buyer confirms receipt of the item. Delays may occur if there are any disputes or issues with the order.
Are there any fees for receiving payments?
Some payment processors may charge transaction fees. These fees are outside of Xaysi Inc.’s control and are typically detailed during the payment processing setup.
Support & Disputes
How can I contact Xaysi Inc. customer support?
You can reach our customer support team via email, live chat, or by submitting a request through our Help Center. Our team is available to assist with any questions or issues.
What should I do if I’m unhappy with my order?
If you’re not satisfied with your order, first contact the seller to resolve the issue. If the problem persists, you can open a case through Xaysi Inc.’s Dispute Resolution Process.
How does Xaysi Inc. handle disputes between buyers and sellers?
Xaysi Inc. offers a case resolution system that helps mediate disputes. If the buyer and seller cannot reach an agreement, Xaysi Inc. may intervene to help find a fair resolution.
How long does it take to resolve a dispute?
Disputes are typically resolved within 5–10 business days, depending on the complexity of the issue and the response times of both parties.
Our FAQ Principles
The fundamental values that guide how we develop and maintain our frequently asked questions.
Accuracy First
Every FAQ is carefully researched and regularly updated to ensure all information is current, accurate, and reflects our latest policies.
Clear Communication
We present information in straightforward language that’s easy to understand, avoiding unnecessary jargon or technical complexity.
Continuous Improvement
We regularly review and update our FAQs based on user feedback, policy changes, and emerging questions from our community.
Still Have Questions?
If you couldn’t find the answer you were looking for in our FAQs, our dedicated support team is available to help with any additional questions or concerns about Xaysi Marketplace.