English
Arabic
Selling Guidelines Policy
Comprehensive guidelines for sellers to ensure a successful and compliant experience on Xaysi Marketplace.
Selling Guidelines Overview
The Xaysi Marketplace Selling Guidelines Policy establishes the framework for creating a trusted, secure, and successful selling environment. These comprehensive guidelines ensure that all sellers operate with integrity while providing buyers with exceptional experiences that build lasting relationships and marketplace reputation.
Our policies are designed to protect both sellers and buyers, creating a balanced ecosystem where quality products and authentic craftsmanship can thrive. By adhering to these standards, sellers contribute to building customer trust and maintaining Xaysi’s position as a premier global marketplace for unique and handcrafted items.
Policy Compliance Benefits
Maintaining compliance with our selling guidelines unlocks premium marketplace features, increases visibility in search results, and builds customer trust that translates to higher sales volumes and better seller ratings.
Complete Selling Guidelines
Detailed guidelines covering all aspects of selling on Xaysi Marketplace.
1. Selling Guidelines
a. Accepted Products
Sellers are welcome to list unique, handcrafted, designed, or sourced items on Xaysi Inc. Marketplace. You must provide accurate and honest details about your products, including their origin, manufacturing details, and the country where they are produced. Products that infringe upon intellectual property rights or do not align with the purpose of our platform are prohibited.
b. Prohibited Products
We strictly prohibit the sale of items that are misleading, harmful, or violate intellectual property rights. Additionally, dropshipping and reselling are not permitted unless explicitly authorized.
c. Shop Management
By listing products, you agree to accurately represent your offerings, business, and shop. You are responsible for ensuring that all content on your shop complies with our policies, and you must refrain from manipulating search results, pricing, or click behavior.
d. Seller Responsibilities
You must comply with all applicable laws and regulations, including proper labeling and warnings for your products. Providing excellent customer service is expected, which includes timely order fulfillment, prompt communication, and proactive resolution of disputes.
e. Selling Fees
Xaysi Inc. Marketplace charges fees for various services, including listing, selling, advertising, and other platform features. Please refer to our Fees and Payments Policy for detailed information.
2. Community Engagement
a. Content Responsibility
You are responsible for the content you upload, including product descriptions, images, and videos. Content must be truthful and free from harmful, misleading, or offensive material. Harassment, hate speech, and violations of intellectual property rights are strictly prohibited.
b. Privacy Protection
You must comply with all applicable privacy laws and regulations, ensuring the protection of buyer and user data. Personal information should not be shared without explicit consent and should only be used for platform-related communications and transactions.
c. Communication Etiquette
- Messages: Communication should be relevant to transactions or customer service. Any unsolicited advertising, harassment, or violations of privacy laws will not be tolerated.
- Forums and Teams: Sellers are encouraged to participate respectfully in our forums and teams, following all community guidelines.
- Order Cancellations: If you are unable to fulfill an order, notify the buyer and cancel the transaction promptly. If a refund is required, it must be processed within the designated timeframe.
3. Feedback, Dispute Resolution, and Seller Success
a. Reviews
Buyers are encouraged to leave reviews based on their actual experiences with your products. Reviews must reflect genuine feedback and cannot contain false or misleading statements. While you may respond to reviews, manipulation or falsification of feedback is prohibited.
b. Dispute Resolution
If a buyer files a case regarding a transaction, you must resolve the issue within the prescribed timeframe. If a resolution cannot be reached, Xaysi Inc. Marketplace will step in to facilitate a resolution.
c. Seller Account and Compliance
Xaysi Inc. Marketplace reserves the right to restrict the visibility of your shop, suspend accounts, or take corrective actions against sellers who violate our policies. We encourage sellers to familiarize themselves with our guidelines to maintain access to our platform.
4. General Terms
By using Xaysi Inc. Marketplace, you agree to comply with the terms outlined in this policy. We encourage sellers to familiarize themselves with relevant laws concerning cancellations, returns, and shipping. Maintaining a respectful relationship with buyers and adhering to our community standards is essential for success on our platform.
This Seller Policy outlines your rights, responsibilities, and how to operate successfully within the Xaysi Inc. Marketplace. Thank you for being an integral part of our community!
By adhering to these standards, you help us create a trusted and thriving marketplace for everyone.
Our Policy Principles
The fundamental values that guide the development and implementation of all our platform policies and guidelines.
Security First
Every policy is designed with user security as the top priority, ensuring protection for all transactions and interactions.
Fairness & Equity
We maintain balanced policies that protect both buyers and sellers while promoting fair marketplace practices.
Global Standards
Our policies adhere to international regulations and best practices while respecting local cultural contexts.
Need Assistance With Our Selling Guidelines?
Our dedicated seller support team is available to help you understand our policies, address any concerns, and ensure you have complete clarity about your rights and responsibilities as a Xaysi Marketplace seller.