1. Acceptance of Terms

By accessing or using the Site, you acknowledge and agree to the terms and conditions set forth in this agreement. Xaysi reserves the right to update or change these Terms at any time without prior notice. You are responsible for reviewing these Terms periodically for any updates. Your continued use of the Site after any changes are made constitutes your acceptance of the new Terms.

2. Eligibility

To access and use the Services, you must be at least 18 years old and capable of creating your own account and conducting transactions independently. If you are between 13 and 17 years old, you may use the Services only under the direct supervision and consent of a parent or legal guardian, who must be the account holder. Individuals under the age of 13 are not permitted to use Xaysi or enter into legally binding agreements under applicable law. If you are using the Services on behalf of a business entity, you confirm that you are authorized to bind that entity to these Terms.

3. Account Registration

To access certain features of the Site, such as purchasing products or becoming a vendor, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update your information as necessary to keep it accurate. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

4. Understanding Xaysi Inc.’s Role as a Marketplace

Xaysi Inc. operates as a marketplace that facilitates transactions between buyers and sellers. It is important to note the following:

• Independent Transactions: Purchases made through Xaysi Inc. are transactions between buyers and independent sellers, not with Xaysi Inc. itself.
• No Pre-screening of Products: Xaysi Inc. does not pre-screen items listed by sellers and does not guarantee or endorse any of the products or services available on the platform.
• Seller-Specific Policies: Each seller has their own policies, including processing times, shipping methods, and return terms, which may vary.
• Custom Orders: If you provide materials for custom orders, you are responsible for the quality and accuracy of the provided materials.
• Flagging Listings: If you encounter any issues with a product, you may flag the listing or the seller for review.

5. Communication with Sellers

Xaysi Inc. provides a messaging system for buyers to communicate directly with sellers. Please observe the following:

Harassment and Discrimination: Harassment, hateful content, or discriminatory messages are prohibited. Violating this policy may result in account suspension.

6. Making a Purchase

When making a purchase on Xaysi Inc., you agree to the following:

• Review Product Details: Always read the item descriptions and seller policies before confirming your purchase.
• Payment: You agree to pay the seller the listed price for the product, including applicable shipping and handling fees.
• Accurate Shipping Information: Ensure that your shipping details are correct to avoid delays or complications with your order.

Payment can be made through various methods, including credit cards, debit cards, PayPal, or other supported third-party payment services. Each payment method may have its own terms and conditions.

7. Leaving a Review

We encourage buyers to leave honest and constructive reviews for the products they purchase. By submitting a review, you agree to the following:

• Review Guidelines: Your review should reflect your genuine experience and avoid inappropriate content, including graphic language, personal attacks, or false information.
• Review Timeframe: Reviews can be submitted within 28 days of receiving the item, or from the purchase date for digital goods.
• Content Ownership: By uploading content such as photos or videos with your review, you confirm that you own the rights to the content and grant Xaysi Inc. a license to use it.

8. Creating and Uploading Content

As a buyer, you may create and upload content to the platform, such as product reviews or messages. You agree not to upload content that:

• Violates the rights of others, including intellectual property rights.
• Contains offensive, harassing, or discriminatory language.
• Encourages off-platform transactions or shares personal information unnecessarily.
• Violates Xaysi Inc.’s content policies or applicable laws.

9. Reporting Issues with Orders

While Xaysi Inc. does not directly handle transactions, we provide a case resolution system for disputes between buyers and sellers. If you encounter issues with your order, follow these steps:

1. Contact the Seller: Attempt to resolve the issue directly with the seller.
2. Use the Case Resolution System: If you’re unable to resolve the issue with the seller, escalate the matter using Xaysi Inc.’s case system. This applies to issues such as non-delivery, damaged items, or discrepancies with the product description.
3. Refund Process: If you’re eligible for a refund, we will process it according to our policies, which may include crediting your account or issuing a refund to your original payment method.

10. Returns and Cancellations

• Seller’s Return Policy: Each seller has their own return policy. Please review the seller’s return terms before purchasing.
• Order Cancellations: Only sellers may cancel orders. Buyers may request order cancellation, but it must comply with community guidelines.
• Right of Withdrawal (EU/UK Buyers): Buyers in the EU and UK may have a legal right to cancel orders within 14 days for most physical items, as per consumer protection laws.

11. Xaysi Inc.’s Buyer Protection

We strive to ensure a positive shopping experience, offering a protection program under specific conditions:

• Eligible Issues: You may qualify for a refund if your order doesn’t arrive, is damaged, or doesn’t match the seller’s description.
• Refund Process: If eligible, you will receive a refund for the item’s purchase price, including shipping costs.
• Ineligible Transactions: Not all disputes qualify for protection. Exclusions apply, such as items that have been altered, used, or do not meet your personal preferences.

12. General Terms and Conditions

By using Xaysi Inc., you agree to:

• Comply with the Rules: Adhere to all applicable laws and Xaysi Inc.’s policies while interacting with the platform.
• Avoid Off-Platform Transactions: To maintain a safe and fair marketplace, all transactions should be conducted through Xaysi Inc. Any attempts to complete transactions off-platform may result in account suspension.